To make ordering easy for you, we offer 1-3 day USPS Priority Mail OR Overnight shipping within the USA with a tracking code. Please note that it can also take 1-3 business days for us to process and pack your order. If you have an arrival deadline, please email us at firstname.lastname@example.org so we can do our best to help make it happen! :)
We love having an international community! Depending on your country's mail system, international orders can take 30-45 days. If an order is caught in customs for more than 45 days, please let us know so we can look into it and take additional steps to make sure you receive your package. Please note that international customers are responsible for any fees that may be charged by their specific country; this may include duties, taxes, and shipping fees. Orders that are returned to us as unclaimed or due to the customer's refusal to pay extra fees cannot be fully refunded. We can not take returns on international orders. This is a customs and duties issue that our business is just too small to handle at this time.
We want you to love your mantle as much as we loved making it for you. Please note that international, discounted orders, and made-to-order items are final sale.
DOMESTIC RETURN INSTRUCTIONS
1. If you changed your mind: Any full priced Wild Mantle product sold in the U.S. and Canada can be returned or exchanged within 14 days of delivery (With the exception of orders placed in December for Christmas/Hanukkah, which are eligible for returns through December 30)
2. If you think there is a defect with your mantle: We carefully inspect each product before it is shipped out. However, if you feel something fell through the cracks and you received a damaged or defective product, we're so sorry! Please email us at email@example.com so we can mail you a complimentary return shipping label and make things right.